PRIVACY POLICY

1. Information We Collect

When you visit our Website, create an account, or complete a purchase, we may collect the following details:

• Contact Information: Full name, mobile phone number(s), and email address.
• Shipping & Delivery Details: Full postal address, nearby landmark, city, state, and postal PIN code.
• Transaction Details: Order ID, purchased items, total amount paid, and gateway transaction reference identifiers.
• Device & Usage Information: IP address, device type, browser metadata, and cookie session tokens necessary for session and shopping cart management.

2. How We Use Your Information

We use your personal data strictly for legitimate operational purposes:

• Fulfilling and packing your orders at our flagship boutique in Kozhikode, Kerala.
• Dispatching parcels with India Post Speed Post or courier partners and delivering live shipment tracking updates via WhatsApp / SMS.
• Processing secure payment authorizations and verifying transaction integrity through RBI-licensed payment aggregators.
• Responding to customer inquiries, support requests, and order reconciliation.
• Complying with statutory accounting, taxation (GST), and RBI regulatory audit requirements.

3. Zero Card Storage & Payment Security

All payment processing is handled through RBI-licensed Payment Aggregators (including Instamojo Technologies Private Limited and Razorpay Software Private Limited), compliant with the gold-standard PCI-DSS (Payment Card Industry Data Security Standard) Level 1. Data transmission is secured using 256-bit Transport Layer Security (TLS/SSL) encryption.

4. Sharing of Information

We do not monetize or distribute your personal data. Data is shared exclusively with verified service partners essential for service execution:

• Logistics Partners: India Post / designated domestic couriers to deliver your parcels to your specified doorstep address.
• Payment Aggregators: RBI-licensed payment gateways (Instamojo / Razorpay) for seamless payment routing, fraud detection, and settlement reconciliation.
• Legal & Law Enforcement: Strictly when mandated by applicable Indian law, court order, or official governmental directive.

5. Cookies & Local Storage

We use strictly essential cookies and CSRF security tokens to maintain your session state, authenticate logged-in profiles, and remember bag items. We do not deploy third-party intrusive tracking networks.

6. Data Retention & Rights

We retain your order transaction records for the duration required by Indian financial and tax compliance laws. You possess the right to:

• Review and update your profile and shipping addresses anytime in your Profile Dashboard.
• Request full erasure of non-statutory account data upon writing to our support team.

7. Grievance Officer & Privacy Desk

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are: