SHIPPING & DELIVERY POLICY

1. Dispatch Timeline

Orders are processed and handed over to our shipping carriers within 24 to 48 working hours following successful payment capture. Orders placed on Sundays or gazetted public holidays are dispatched on the next business day.

2. Estimated Delivery Timeframes

3. Shipping Rates & Packaging

Shipping rates are calculated dynamically at checkout based on delivery destination and protective packaging requirements:

• Inside Kerala (Standard): ₹55 flat for jewelry, chains, bracelets, and lightweight accessories.
• Inside Kerala (With Shades/Eyewear): ₹65 flat to include specialized hard-shell shockproof packaging.
• Outside Kerala / Rest of India: Flat ₹95 across all domestic pin-codes.

4. Live Shipment Tracking

As soon as your parcel is manifested with India Post, a unique Consignment Tracking Number (e.g., EK...IN) is generated. You can track your parcel in real-time through:

• Your registered ASHAS Account Profile.
• The official India Post tracking portal at https://www.indiapost.gov.in.
• Automated WhatsApp / SMS dispatch notification sent to your registered mobile number.

5. Address Accuracy & Failed Deliveries

Please ensure that your delivery address contains full details including flat/house number, street name, accurate 6-digit postal PIN code, and active telephone numbers.

• The postman or delivery executive typically makes up to 2 delivery attempts.
• If a package is returned to our boutique due to incorrect address or recipient unavailability, re-shipping charges may apply to re-dispatch the parcel.

6. Shipping Inquiries