REFUND & CANCELLATION POLICY

1. Order Cancellation Policy

We understand that accidental orders or changes of mind can happen. You can request a cancellation under the following terms:

• Cancellation Window: You may cancel your order within 2 hours of placing it or before the parcel has been assigned an India Post / courier tracking dispatch label.
• How to Cancel: Contact our support desk immediately via WhatsApp at +91 82814 51481 or email support@ashasstore.in with your Order ID.
• Post-Dispatch: Once an order has been handed over to India Post or the courier service, it enters transit and cannot be cancelled mid-route.

2. Replacement & Return Eligibility

Due to the nature of personal fashion accessories and limited boutique drops, standard wear-and-tear returns are not accepted. However, we provide 100% replacement or refund under the following conditions:

3. Claim Reporting Window & Procedure

To report a damaged, defective, or incorrect product:

1. Notify us within 48 hours of delivery.
2. Share clear photographs or a short continuous unboxing video showing the shipping label, packaging, and the specific defect/damage.
3. Submit the details via WhatsApp (+91 82814 51481) or email (support@ashasstore.in).
4. Our boutique team in Kozhikode will review and approve your claim within 24 business hours.

4. Refund Processing & Timelines

• Turnaround Time: Once initiated by ASHAS STORE, banks typically process and credit the funds within 5 to 7 business days.
• Failed / Dropped Transactions: If money was debited from your account due to a connectivity timeout or gateway failure without generating an order confirmation, the payment gateway automatically reverses the amount to your source account within 5 to 7 working days.
• Shipping Charges: If an order is returned due to our error (defective or wrong item), full shipping charges are also refunded or a free replacement is dispatched at zero extra cost.

5. Contact Support for Refunds